ORDER
Can I choose the fresh flowers from the bouquet?
The photos on our website or Instagram page give you an idea of the style of bouquet you'll receive.
Each week, we pick the freshest blooms straight from the field, so it's not possible to choose a specific composition. However, you can let us know your colour and flower preferences when you place your order — and we’ll do our best to honour them!
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Can I choose the dried flowers from the bouquet?
The photos on our website or Instagram page are there to show you the mood and style of our dried bouquets.
You’re free to choose the colour palette you love most. We’ll respect your colour preferences, though flower varieties may vary depending on availability.
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SHIPMENT
At checkout I get the "Sorry, our products are not currently available in your region." Window, what should I do?
Shipping rates are calculated based on your postal code. If you’ve accidentally added spaces before or after the postcode, the system might not recognise it and show you an error. Just remove any spaces and enter the digits only.
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Do you deliver fresh flowers outside of Milan?
Yes — from March to May and September to November, we ship fresh flowers across Italy, except to Sicily, Sardinia, Puglia, Basilicata, Calabria, and remote areas. Orders placed for these destinations will be automatically cancelled.
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Can I choose the delivery date for dried flowers?
Yes, you can select your preferred delivery date when placing your order.
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When does my bouquet arrive?
For Milan deliveries with UBM, we guarantee delivery on the date selected, barring unexpected delays.
For the rest of Italy, delivery usually takes 24–72 hours, depending on the postcode.
To help avoid any hiccups, feel free to add notes during checkout — things like gate codes, doorman hours, or other useful info.
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What if my fresh flower delivery is delayed?
We do our best to ensure timely deliveries, but delays can occasionally happen when third-party couriers are involved. Most flowers can stay fresh for up to 72 hours in their box.
If they arrive damaged or beyond this timeframe, we’ll send you a new bouquet as soon as possible.
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What if the recipient isn’t available at delivery?
We or our couriers may call the number you provided when placing the order.
For fresh flowers, a missed delivery might require placing a new order.
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PAYMENT
Can I have an electronic invoice?
When you order, you'll receive a simplified invoice via email.
If you're placing an order on behalf of a company, just send us your full billing info after placing your order to: ciao@rawfleurs.com.
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MODIFICATIONS OR CANCELLATION
Can I change the shipping address?
No, once the order is placed, the shipping address cannot be changed.
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Can I cancel my order?
Yes, you can cancel dried flower or ceramic orders within four hours of placing them.
Fresh flower orders cannot be cancelled or refunded.
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Can I return my order?
Yes, dried flower or ceramic orders can be returned within 15 days of delivery. Return shipping costs are the customer's responsibility.
Please pack everything carefully and use reliable couriers like BRT, DHL or UPS.
If the item is damaged or incomplete, the refund will not be processed.
Due to their nature, fresh flower orders are not returnable.
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OTHER INFORMATION
Do you have a physical store?
Not at the moment. Our studio and garden are not open to the public — we’re online-only.
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What if my flowers arrive damaged?
Quality means everything to us.
If your bouquet arrives damaged, please send us a photo of the issue within 12 hours of delivery.
We’ll offer you a discount coupon or send you a new bouquet.